Last updated: March 23, 2021
1. Introduction
FjordHub.com ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy and Cookie Policy explains how we collect, use, disclose, and protect personal information in accordance with the General Data Protection Regulation (GDPR) and applicable national laws.
2. Data Controller
FjordHub.com LTD, Reg. No 44103139118
Skolas street 19A, Ogre, Latvia
Email: support@fjordhub.com
3. What Data We Collect
- Identification data (name, email, company, position)
- Contact data (email, phone)
- Login data (IP address, device information, browser type)
- Usage data (logs, clicks, activity patterns)
- Location data (if consented through the mobile app)
- Payment data (billing address, transaction details via payment processor)
- Communications (support emails, demo requests)
4. Legal Basis for Processing
We process personal data on the following bases:
- Consent (e.g., marketing emails, location tracking)
- Contract performance (e.g., account setup, billing)
- Legal obligation (e.g., accounting and tax laws)
- Legitimate interests (e.g., service improvement, fraud prevention)
5. How We Use Your Data
- To provide access to our services
- To respond to customer support inquiries
- To monitor and improve platform performance
- To comply with legal obligations
- To send service-related communications
- For marketing purposes (only with consent)
6. Data Retention
We retain personal data only as long as necessary:
- Account data: for the lifetime of the account
- Billing data: for at least 10 years (legal obligation)
- Support data: for up to 2 years after resolution
- Demo and contact forms: 12 months
7. Sharing Data with Third Parties
We may share data with:
- Hosting providers
- Email service providers
- Payment processors
- Analytics and crash reporting tools
All subprocessors are bound by confidentiality and GDPR-compliant contracts.
8. Data Transfers Outside the EEA
Where data is transferred outside the EEA, we ensure adequate protection (e.g., Standard Contractual Clauses or adequacy decisions).
9. Your Rights Under GDPR
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion ("right to be forgotten")
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- File a complaint with a data protection authority
10. Automated Decision-Making
We do not use personal data for automated decision-making or profiling that produces legal effects.
11. Cookies and Tracking Technologies
We use cookies and similar technologies:
- Essential cookies (login, security)
- Performance cookies (Google Analytics)
- Functionality cookies (user preferences)
- Marketing cookies (only with consent)
You can manage cookie preferences via your browser or the cookie banner on our website.
12. Children's Privacy
Our services are not intended for children under 13. If we learn we have collected data from a child, we will delete it promptly.
13. Data Breaches
In case of a data breach, we will notify affected users and regulators as required by GDPR.
14. Contact
For any privacy-related questions or requests, contact us at:
support@fjordhub.com
Supervisory Authority in Latvia:
Datu valsts inspekcija (Data State Inspectorate)
https://www.dvi.gov.lv